TERMS AND CONDITIONS

This page sets out the Terms and Conditions of Lorna Jane Promotions provided by Lorna Jane Pty Ltd. These Terms and Conditions are intended to protect you and Lorna Jane Pty Ltd; and are applicable to you as the Customer. If you do not understand the below Terms & Conditions, or if you have any questions, please reach out to Customer Care via Live Chat for support.
 

PROMOTIONAL OFFERS

All promotional offers offered via SMS, email, post or by a Lorna Jane Team Member, as authorised by Lorna Jane Pty Ltd, are subject to the below conditions. Proof of receipt of promotion must be provided to a Lorna Jane Team Member in store within the validity dates. Any and/or all codes required for redemption when shopping online at www.lornajane.nz must be entered at the cart stage online prior to proceeding to payment. If you fail to provide proof of promotion in a Lorna Jane retail store or to enter your promotion code prior to checkout at www.lornajane.nz the difference cannot be refunded or credited after the transaction has been finalised. Promotional discount offerings are not to be used in conjunction with any other offer. Only one promotion can be applied per purchase.

Shop our promotional offers.

 
Conditions apply. Valid in-store and online at lornajane.nz from 07/06/2023 until 12/06/2023 while stock lasts. Promotion valid on selected Puffer vests and jackets (022354_, 032322_, LB0224_) only. Price applied on product page and at cart. Offer cannot be redeemed after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 
Conditions apply. Valid online at lornajane.nz from 03/06/2023 while stocks last. Promotion valid on product found at /sale/flash-offer only. Prices as marked on individual product page and at cart. Offer not in conjunction with Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Lorna Jane has the right to end or extend offer periods, without notice.
 
Conditions apply. Valid online at lornajane.nz from 24/05/2023 while stocks last.  Promotion valid on styles (LB0417_BLK, LB0418_BLK, LB0415_BLK, LB0416_BLK, LB0408_BLK) only. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 
Conditions apply. Valid in-store and online at lornajane.nz from 06/06/2023 while stock lasts. Promotion valid on Reset Sweat (022321_) and Reset Trackpant (022322_) only. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 
Conditions apply. Valid in-store and online at lornajane.nz from 23/04/2023 while stock lasts. Promotion valid on the Dynamic Seamless Long Sleeve Top (022245_, 022246_, 062210_) and the Energised Seamless Long Sleeve Top (032368_) only. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 
Conditions apply. Valid online at lornajane.nz from 03/05/2023 while stocks last. Promotion valid on selected Lotus No Chafe Styles found at /offers/limited-sale only. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 
Conditions apply. Valid in one transaction in-store and online at lornajane.nz from 03/05/2023 while stock lasts. Promotion valid on products LB0427_ and 022373_ only. Price applied on product page and at cart. Offer cannot be redeemed after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 
Conditions apply. Valid in one transaction in-store and online at lornajane.nz from 03/05/2023 while stock lasts. Promotion valid on products LB0384_, 102223_, LB0428, LB0429_ and 032373_ only. Price applied on product page and at cart. Offer cannot be redeemed after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

Free Shipping On Orders Over $150

Conditions apply. Valid in one transaction online at lornajane.nz while stock lasts. Promotion valid on Full Price, Sale and Outlet product. Offer will be applied at cart and checkout once the cart total has reached over $150. It cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

EXPIRED OFFERS

$60 Reset Sweat or $70 Reset Trackpant

Expired

Conditions apply. Valid in-store and online at lornajane.nz from 23/05/2023 until 05/06/2023 while stock lasts. $60 promotion valid on Reset Sweat (022321_) and $70 promotion valid on Reset Trackpant (022322_) only. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

Free Shipping Weekend

Expired

Conditions apply. Valid online at lornajane.nz from 03/06/2023 until 05/06/2023 while stock lasts. Promotion valid on all standard domestic orders. Price applied at cart when the promo code ‘FREESHIPPING’ has been entered. Offer cannot be redeemed after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

$60 Oversized Tees

Expired

Conditions apply. Valid in-store and online at lornajane.nz from 02/06/2023 until 05/06/2023 while stock lasts. Promotion valid on selected Oversized Tess found at /offers/promotional-offer only. Price applied on product page and at cart. Offer cannot be redeemed after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

$80 Reset Sweats or 2 for $140

Expired

Conditions apply. Valid in-store and online at lornajane.nz from 11/04/2023 until 29/05/2023 while stock lasts. Promotion valid on Reset Sweat (022321_) and Reset Trackpant (022322_) styles only. Valid when 2 (two) of the select styles are processed in the same order. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

Gift With Purchase - Free Duffle Bag When You Spend $300

Expired

Conditions apply. Valid in-store and online at lornajane.nz from 23/05/2023 until 29/05/2023 or while stocks last. Promotion valid when you spend $300 or more on full price styles and promotional styles only. Offer excludes all sale and outlet items. Offer applied at cart when unique promotional code ‘LJDUFFLE’ has been entered. Offer available on Canvas Duffle Bag (Styles; A112279_, A112280_, A102277_, A102259_, and A102276) only. Offer cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

$20 Visors

Expired

Conditions apply. Valid online only at lornajane.nz from 24/01/2023 until 29/05/2023 or while stocks last. Promotion valid on all full price visors found at www.lornajane.nz/clothing/accessories/hats. Price applied at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

$80 Dynamic & Energised Seamless Long Sleeve Tops

Expired

Conditions apply. Valid in-store and online at lornajane.nz from 18/04/2023 to 23/05/2023 while stock lasts. Promotion valid on the Dynamic Seamless Long Sleeve Top (022245_, 022246_, 062210_) and the Energised Seamless Long Sleeve Top (032368_) only. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

Fit Frenzy - 25% Off Active Essentials

Expired

Conditions apply. Valid online at lornajane.nz from 16/05/2023 to 22/05/2023 while stocks last. Promotion valid on selected styles found at /collection/active-essentials only. Price applied on product page and at cart. Offer is not in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. Lorna Jane has the right to end or extend offer periods, without notice.
 

Shop To Enter - Win A Limited Edition Bomber Jacket

Expired

Conditions apply. Purchase in-store or online at lornajane.nz from 16/05/2023 until 22/05/2023 11:59pm AEST to be entered into the draw to win a Limited Edition Double Time Quilted Bomber Jacket valued at $405 NZD. Winner will be selected at random by a Lorna Jane representative and contacted on 23/05/2023. 1 (one) prize available in New Zealand for a New Zealand resident only. Lorna Jane has the right to end or extend offer periods, without notice.
 

Mother's Day 20% Off Full Price Clothing

Expired

Conditions apply. Valid in-store and online at lornajane.nz on 06/05/2023 until 15/05/2023 or while stock lasts. Price applied on product page and at cart. Promotion valid on full priced styles only. Offer excludes Charity Love Tote Bag (A022256_ ). Offer cannot be used in conjunction with any other offer or under an Active Elite account. It cannot be added after the order has been placed and the confirmation email has been sent. Not valid when purchasing gift cards. No substitutions. Lorna Jane has the right to end or extend offer periods, without notice.
 

Personalised Offers

For full terms and conditions, please click here.
 

App Exclusive Promotions

For full terms and conditions, please click here.
 

In-Store Promotions

For full terms and conditions, please click here.
 

SALE

Available on selected items only, and while stocks last. Sale items may be available in full price Lorna Jane Retail stores and online at lornajane.com.au. No further discounts apply unless specified otherwise. All minimum spend offers are available on full price merchandise only. Not in conjunction with any other offer. Sale prices are as marked. Lorna Jane has the right to end or extend offer periods, without notice. Styles and colours may vary between store and online.
 

NEW TO SALE MARKDOWNS

Available on selected items only, online at lornajane.nz/sale/new-to-sale while stocks last. Sale items may be available in full price Lorna Jane Retail stores and online at lornajane.nz. All minimum spend offers are available on full price merchandise only. No further discounts apply unless specified otherwise. Not in conjunction with any other offer or Active Elite Account. Sale prices are as marked. Lorna Jane has the right to end or extend offer periods, without notice. Styles and colours may vary between store and online.
 

ONLINE AND MISCELLANEOUS PROMOTION

 

Ambassador Program

To become an Active Elite member and receive the benefits from our Ambassador Program, you must currently be working as a fitness industry professional. Lorna Jane reserves the right to ask for further identification that the customer is currently working in the fitness industry. The benefits of this program including the discount, is for personal use only and cannot be shared with another person or business. A shared benefit or discount will result in the removal from this program.

Once approved for the program, an Actie Elite affiliation will be attached to the approved customer account. When that account is connected to a transaction pre purchase, the discount will automatically apply to the corresponding transaction. There is no discount code required. The discount can be redeemed in any New Zealand Lorna Jane Retail Stores or online at www.lornajane.nz. The discount is valid on Full Price product only and cannot be used in conjunction with any other offer.

If there are changes to the details of the approved customer account where the Active Elite affiliation is attached, please connect with Customer Care via Live Chat to update these details for you, All Active Elite members must be opted into our marketing emails. If you have opted out at any stage, this will result if the removal from this program.

 

ACTIVE WAREHOUSE SALES - EXTERNAL LOCATIONS

Warehouse sale prices are available at selected event locations on the date specified on marketing collateral only.
 

Conditions of Entry

1. No passouts. If you choose to exit the sale you will be required to line up again before entering. 2. Maximum of 20 items per person. 3. No holds or hoarding items for excessive periods of time. 4. Anyone displaying inappropriate behaviour will be asked to exit the sale. (e.g. arguments, aggressive behaviour) 5. Bag check: as a condition of entry, you will be requested to present any bags, parcels, containers, etc before entering. Conditions of Sale 1. No credits, exchanges or returns are available on Lorna Jane warehouse ‘final sale’ product for change of mind unless an item is deemed to contain a fault. 2. Products identified as faulty, defective or marked in any way– depending whether the issue is major or minor – will be provided a refund, exchange or credit for any goods returned within a reasonable timeframe from sale upon proof of purchase. 3. Please choose carefully as items are sold in ‘as is’ condition and some items may contain imperfections and defects. Faulty, defective or marked product which has been identified for your attention by a written notice displayed with the product (including samples and seconds), the respective fault/defect/mark will not be considered when determining whether or not the product is faulty. 4. Lorna Jane reserves the right to determine whether a product is deemed to be faulty, defect or marked and will conduct a production and quality check. 5. Prices are not negotiable based on the condition of an item. 6. Fitting rooms are available to ensure you can choose the correct size. 7. Please refer to the prices on pink signs displayed in each area. 8. New arrival full price stock may get misplaced during the event into the sale stock area. Please note this will not be included in the advertised warehouse sale prices. We do not take liability for misplacement. 9. Gift cards are NOT accepted. 10. Eftpos and cash payment methods available. No amex or diners. 11. No sale is eligible for active living rewards points.