FAQs - Returns
What is the Return Policy?
Full Price & Full Price on promotion:
If you decide to change your mind, we offer an Exchange, Gift Card (1-year expiry) or Refund on all purchases of Full Price styles, returned to either our Online Warehouse or Retail Store within 30 days of receiving.
Sale:
If you decide to change your mind, we offer an Exchange or Gift Card (1-year expiry) on all purchases of Sale styles, returned to either Online Warehouse or Retail Store within 30 days of receiving.
Final Sale:
No change of mind Exchanges or Refunds on item(s) marked with a Final Sale. tag. If an item is faulty you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat. Please see our Return Policy Page for more information.
How do I return or exchange?
You can log your Return via our Return Portal located on our Return Policy Page.
Can I return 2 separate orders in the same parcel?
A return for each order will need to be logged separately which will generate two separate returns. Due to this the returns will need to be posted back in separate parcels.
Can I return an item purchased through an external stockist?
Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products must be returned to their original place of purchase.
Can I return online order orders in store?
Yes, you can return online orders in line with the Return Policy.
Can I return an in-store purchase online?
Yes, you can return in store purchases online in line with the Return Policy.
Does Lorna Jane pay for the Return Shipping?
There will be a small cost to cover the service to have the return posted back to us. However, if you choose to exchange, Lorna Jane will cover the cost of the service to have the exchanged style posted back to you. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.
I am outside of the Return Policy.
We recommend connecting with our Customer Care team for support.
Can I return without a receipt?
A receipt or proof of purchase is required for all returns.
What is the return address?
The return address will display on the Return Form which can be downloaded under Step 1 of the Return Process on the Return Policy Page.
I have removed the tags, can I still return?
It is important that product tags remain attached and in original condition.
I have a faulty product.
If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.