To place a click and collect order, you can:
If you’ve already added items to your cart, you can click on your Cart and select 'Free Click and Collect' to find your nearest store with all items in stock.
Click & Collect orders will generally be ready 2 business hours after order confirmation is received.
Once your order is ready for collection you will receive a Ready to Collect email. You will also receive a reminder email after 5 days. Please check your junk & spam folders for this email communication.
Please take a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.
You can collect your order from the counter in store. Show your Ready to Collect email to one of our stylists at the counter to pick up your order.
Yes, they simply need a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.
Click & Collect is a completely free service.
You have 14 days to collect your order. Any order not collected in this timeframe will be cancelled.
If you cannot collect your order within 14 days you can reach out to our Customer Care team via Live Chat 9am to 5pm Monday to Friday AEST to request an extension.
Click and collect is not available for some items as they may not be available in all stores or your preferred store may not currently have stock available of your chosen item.
No, unfortunately not. Please ensure that all items are in stock at your selected store before checking out.
Unfortunately, once an order has been placed with Click & Collect we are unable to change or cancel that order.
We offer an exchange, Gift Card or refund (full price styles) for any Click & Collect purchase returned within 30 days of pick up. It is important the products tags remain attached and in original condition. Proof of purchase is required prior to return. Please refer to our Return Policy for further information.
Connect to our Customer Care team via
Because we know that everyone shops differently, we’ve made shopping Australia’s best activewear easier than ever thanks to our free click and collect service. Pick up your activewear with ease from your local store by selecting from any of the 100+ Lorna Jane stores in Australia when you check out online or in the Lorna Jane App. So go on - Shop Your Way!
A quicker pick up experience is only a tap away when you download our Lorna Jane app for IOS or Android. Shop online for an in store pick up and discover new favourites. Add high quality, affordable pieces to your cart from our collections of popular and comfortable workout clothes, as well as fantastically fashionable leisure styles.
Designed to save you even more time, just tap the app for a shopping experience that keeps up with your active life. Whether you’re checking your phone after the gym, scrolling at home on the couch, or just showing the girls your fav new leggings over a coffee, The Lorna Jane app gives you the freedom to click and collect no matter where you are.
When you shop our sensational selection of leggings, shorts, sports bras and more on the Lorna Jane website, you’ll find it even more convenient than ever for you to click online and collect when and where you want.
Order online from our curated selection of Australia’s best selling women’s activewear, and choose from a diverse range of fabulous fabrics, classic cuts and seasonal styles that are made to move with you.
Just select Free Click and Collect as your preferred type of delivery, double check your items are in stock at your selected store and then just relax and let us do the rest! We’ll have it ready and packed within 4 hours*. We’ll notify you when your order is ready, so keep an eye on our opening hours and plan ahead if you love the convenience of same day pick up.
With an online shopping experience this versatile, you just know our activewear offers even more freedom. When you click and collect with Lorna Jane, you’ll enjoy the flexibility to mix and match your workout wardrobe or pair your favourites with our best tights and tops for an adaptable athleisure look. Select from a diverse range of stylish colourways and comfortable fabrics that match your personality so that you can look and feel your best no matter what.
Every piece is designed by women for women, so we understand that when you shop online for workout and casual fits, they need to not just be functional, but comfortable too. Our team is constantly developing new styles as we continue to evolve our designs.
Whether you’re shopping online for flares or simply curious about our cropped tops, Lorna Jane Click and Collect gives you access to Australia’s best range of women’s activewear online for you to pick up in-store.
DROP A HINT
