Lorna Jane Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website. Lorna Jane Pty Ltd reserves the right to refuse or cancel an order at any time giving fair reason (eg. not for personal use, technical error, fraudulent activity etc). We will make all reasonable effort to contact the purchaser on the details provided with the order and all monies received will be refunded using the original payment method.
The nominated currency used for all transactions on www.lornajane.nz is New Zealand Dollars (NZD$) and includes a 15% GST (New Zealand Domestic Goods and Service Tax) This is applicable to all orders containing a New Zealand address. Please note, our New Zealand Retail stores and Showroom accept digital payments only. Purchases can be made using credit and debit cards (no cash).
Lorna Jane orders are sent via New Zealand Courier Post. You can expect to receive your parcel within 1-3 business days of dispatch. Orders under $150 NZD will attract a shipping fee of $10 NZD per parcel. Order over $150 NZD are delivered free.
Orders are normally dispatched within 1-3 business days of Order Confirmation, subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email and offer an alternative solution or a refund.
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lorna Jane Pty Ltd, as soon as possible. Please see our Returns & Exchanges Policy for more information.
Lorna Jane Gift Cards are available for purchase on www.lornajane.nz in a digital form (emailed to the recipient on order) or Physical form (posted to a delivery address as specified). For security purposes our maximum Gift Card value to purchase online is $300 NZD. If you wish to purchase a higher amount please contact our Customer Care team via Live Chat from 9am to 9pm NZST Monday to Friday (excluding public holidays).
Lorna Jane gift cards are valid for use in their country of issue in both Lorna Jane owned retail stores or www.lornajane.nz
Lorna Jane gift cards cannot be redeemed at portable Lorna Jane events, including warehouse sales.
Gift Cards are treated by Lorna Jane as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lorna Jane Gift Cards are provided as a free service to customers and do not contribute toward the calculation of shipping costs or discounts. Lorna Jane Gift Cards are not considered as goods or services with a retail price and therefore:
-They do not include GST;
-They cannot be discounted and are not subject to any discounts
Lorna Jane Gift Cards are valid for 12 months from the date of purchase, which is noted by an expiry date on the card. Gift Card purchase amounts are not pre-defined and as the customer you are entitled to choose the amount you wish to spend. Amounts deposited on to a Lorna Jane gift card in New Zealand are in New Zealand Dollars (NZD) and can only be redeemed in New Zealand Dollars (NZD).
Lorna Jane cannot accept cancellations on Gift Cards once payment has been processed.
Gift Cards are not refundable (in part or in full or amount paid) or redeemable for cash.
Our social media pages are a place of inspiration and encouragement for women all around the world, to live their best lives through Active Living. While we do our very best to read and respond to as many comments as possible, please understand at times this may not be the case. If your enquiry is urgent or if you would like to discuss a matter further, please contact our Customer Care team via our Live Chat support and they will be able to assist.
If you tag any images with any of our brand social media handles,(@lornajaneactive and @ljclarkson) you are voluntarily submitting the content and give Lorna Jane the unrestricted right to use, in any capacity without limitation and compensation.
Lorna Jane, in its complete discretion, reserves the right to remove posts it considered offensive, irrelevant, hurtful or spam. Promotion for commercial services will be removed unless prior permission has been received, is an official Lorna Jane partner or is a non profit organization aligned with the values of Lorna Jane.
To ensure you're receiving the cleanest Activewear we give you the option to take a fresh garment home in our sealed eco-garment bags. Please note this option is currently not available in our DFO and Outlet stores. In regards to returns and exchanges, these are thoroughly assessed and any saleable pieces are hung in store for sale, they are not resealed in our eco-garment bags.
To minimise skin to garment contact, where possible each piece you order will be delivered in our sealed eco-garment bags. Please note our First Wear Initiative does not apply to styles that are in our Sale or Warehouse Sale categories. In regards to returns and exchanges, these are thoroughly assessed and any saleable pieces are either sent to our DFO or Outlet stores, or placed in a clear sealed bag with no marketing message on it to clearly differentiate from First Wear pieces.
In the event that an item(s) is listed at an incorrect price or with incorrect information, Lorna Jane reserves the right to withdraw that item(s) from sale, and to refuse or cancel orders. Lorna Jane will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Lorna Jane promotes a positive platform in order to support and empower our Active Living Community. We publish product reviews on www.lornajane.nz
that assist other women make informed selections on product that are constructive in feedback. Please understand we do not publish reviews that are abusive, unhelpful or against our Active Living philosophy. For full Terms and Conditions, please click here.
Please reach out to our Customer Care team via Live Chat should you wish to provide direct feedback on our product or brand. We do welcome your communications!
Lorna Jane products purchased through external stockists, are in accordance with the individual stockist purchase policy. As such, any returns, exchanges etc, can only be returned to the original place of purchase.