Due to NZ post delivery delays and pick up restriction to the Auckland area there maybe be an up to 2 week delay on receiving you order, please check you tracking for the most up to date information.



To guarantee your order is under your tree, in time for Christmas Day, please ensure you place your order by Standard Post by Tuesday 21st December 2021.



Orders with a New Zealand delivery address are sent via New Zealand Courier Post for a charge of $10 per parcel. All orders over $150 with a delivery location within New Zealand will receive complimentary shipping. You can expect to receive your parcel within 1-3 business days from dispatch. It is our priority to deliver your order as quickly as possible.


Please do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel can not be intercepted. If a parcel has been signed and accepted on delivery, Lorna Jane will not take responsibility if the signee is fraudulent. If you contact New Zealand Post and request ‘ Authority to Leave’ Lorna Jane will not be held liable for missing parcels.


Once an order has been placed you will receive an order confirmation email. Once your order has been dispatched you will receive an emailed invoice followed by an email containing tracking information. Once an order has been placed you cannot amend or cancel your order. Any changes must be completed upon delivery by following our Return Policy.