It is important that the product tags remain attached and in original condition. Proof of purchase is required prior to return.
FULL PRICE & FULL PRICE ON PROMOTION
If you decide to change your mind, we offer an Exchange, Gift Card (1-year expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse or Retail Store within 30 days of receiving.
If you decide to change your mind, we offer an Exchange or Gift Card (1-year expiry) on all purchases of Sale styles, returned to our Online Warehouse or Retail Store within 30 days of receiving.
Item(s) marked with a Final Sale tag must be returned to our Online Warehouse within 14 days of receiving to be eligible for a Lorna Jane Gift Card (1-year expiry). No change of mind Exchanges or Refunds on Final Sale.
HOW TO RETURN
Click the above button to log your return to purchase your return label through our Returns Portal. Please make sure you enter the order number found on your Order Confirmation email starting with a NZL and the email address used to place the order. If you fall outside of our policy, you will not be able to log a return and will need to reach out to Customer Care via Live Chat for support.
RETURN TIME FRAME
Allow 2 weeks for your parcel to be returned to us by courier. Once we receive your return parcel your request will be processed, and you will be sent an email confirmation. Lorna Jane will not be held liable for lost in transit parcels returned with an alternative courier.
OUR PERFORMANCE PROMISE
Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback. However, if something is not quite right, as our customer you have automatic guarantees under the Consumer Guarantees Act when goods are sold to you, one of which is that our Activewear is of acceptable quality. A product is considered faulty or not of acceptable quality if it does not work, or appear as it should. If an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.
Refunds, gift card or exchanges will not be provided for change of mind for any personal care or intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal is still intact and at the discretion of the Lorna Jane staff member.
RETURN OF GIFT WITH PURCHASE
All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded for a change of mind. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a change of mind return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.
Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.
Afterpay is a payment method available at www.lornajane.nz and in our New Zealand retail stores. Afterpay set terms, conditions and spend limit of this payment method should you choose to use it. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 0800 461 268 or visit the Afterpay website.