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Click & Collect is a free service we have launched that allows you to shop online and collect your order from a local Lorna Jane store. We offer Click & Collect to selected New Zealand Retail Stores.How will I know when my order is ready for collection?
Click & Collect orders will generally be ready 4 business hours after order confirmation is received. Once your order is ready for collection you will receive a Ready to Collect email. You will also receive a reminder email after 5 days. Please check your junk & spam folders for this email communication.What do I take in-store to pick up my order?
Please take a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.Can someone collect my order on my behalf?
Yes, they simply need a screenshot of the barcode on your Ready to Collect email. Please check your junk & spam folders for this email communication.Is there a charge for Click & Collect?
Click & Collect is completely free.How long do I have to collect my order?
You have 14 days to collect your order. Any order not collected in this timeframe will be cancelled.What if I cannot collect my order within 14 days?
If you cannot collect your order within 14 days you can reach out to our Customer Care team via Live Chat 11am to 7pm Monday to Friday NZST to request an extension.What if I need to change or cancel my order?
Once an order has been placed we are unable to change or cancel that order.Can I return my item(s) if they are not suitable?
We offer an exchange, Gift Card or refund (full price styles) for any Click & Collect purchase returned within 30 days of pick up. It is important the products tags remain attached and in original condition. Proof of purchase is required prior to return. Please refer to our Return Policy for further information.Can’t find the answer you are looking for?
Connect to our Customer Care team via Live Chat 11am to 7pm Monday to Friday NZST.